Privacy Policy

Effective Date: January 9, 2026

At My Pet Memorial Art ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at mypetmemorialart.com.

1. Information We Collect

1.1 Information You Provide

Pet Photos: When you upload photographs of your beloved pets to generate memorial portraits, we temporarily store and process these images on our servers. Images are processed for AI generation and are treated with the utmost respect and care.
Pet Information: You may provide your pet's name, story, or memorial message to personalize your artwork.
Email Address: We may collect your email address when you make a purchase or contact us for support.
Payment Information: Payment data is collected and processed securely by our third-party payment processor. We do not store credit card numbers or sensitive payment information on our servers.

1.2 Automatically Collected Information

Device Information: We collect information about your device, including device type, operating system, and browser type.
IP Address: We collect your IP address for security purposes, analytics, and to prevent fraud.
Usage Data: We collect information about how you interact with our service, including pages visited, features used, and time spent on the site.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision: To process your uploaded pet photos, generate AI memorial portraits, and deliver the services you request
Payment Processing: To process payments, manage purchases, and handle refunds
Service Improvement: To analyze usage patterns, improve our AI algorithms, and enhance user experience
Communication: To respond to your inquiries, provide customer support, and send service-related notifications
Security: To detect and prevent fraud, abuse, and unauthorized access to our service
Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

Payment Processor: We share payment information with our payment processor to process transactions securely.
Cloudflare R2: We use Cloudflare R2 for secure image storage. Images are stored temporarily and deleted according to our data retention policy.
AI Service Provider: We use AI services for image generation. Images are processed through their API but are not permanently stored by the provider.

3.2 Social Media Sharing

When you choose to share your memorial portraits on social media platforms, you are directly interacting with those platforms. We do not control how these platforms use your information. Please review their privacy policies.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users.

4. Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal obligations:

Uploaded Pet Photos: Deleted within 24 hours after AI processing is complete
Generated Memorial Portraits: Stored until you download the HD version, then deleted within 7 days
Payment Records: Retained according to applicable financial regulations (typically 7 years)
Analytics Data: Aggregated and anonymized data may be retained indefinitely for service improvement

5. Your Rights (GDPR and International Users)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, you have the following rights:

Right to Access: You can request a copy of the personal information we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete information
Right to Erasure: You can request deletion of your personal information ("right to be forgotten")
Right to Restrict Processing: You can request that we limit how we use your information
Right to Data Portability: You can request that we transfer your data to another service provider
Right to Object: You can object to certain types of processing, such as direct marketing
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption of data in transit (HTTPS/TLS)
Secure storage on Cloudflare R2 with access controls
Regular security assessments and updates
Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by the European Commission
Compliance with applicable data protection frameworks

8. Children's Privacy

My Pet Memorial Art is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child under 13, we will delete such information promptly.

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential Cookies: Required for the service to function (e.g., session management)
Analytics Cookies: To understand how users interact with our service
Functional Cookies: To remember your preferences and settings

You can control cookies through your browser settings. Note that disabling certain cookies may affect service functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified through our website or via email. Your continued use of our service after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Support Email: [email protected]
Website: https://mypetmemorialart.com

Data Protection Officer: For GDPR-related inquiries, please contact us at [email protected]

Last updated: January 9, 2026